Frequently Asked Questions (FAQ)

Online Sportsbook

Problem:

When I enter my username and password I get an error that reads "Sorry, invalid code or password entered. Check the Caps Lock and retry."

Solution:

Remember, passwords are case-sensitive. Double-check your password for spelling errors and/or Capital letters. Your password must be written with exactly the same uppercase and lowercase letters as when you signed up.

Problem:

I click on the link to enter the Sportsbook System, but nothing happens.

Solution:

Make sure you have the latest version of Microsoft Internet Explorer or Mozilla Firefox. Check if you have any Popup Blocker Software running on your computer and ether disable it or configure it to allow Popup windows on this website.

Problem:

I enter my CODE and PASSWORD, but when I click on the "Enter" button all that appears is a blank page.

Solution:

Clear your Temporary Internet Files/Internet Cache on your web browser and restart your computer. Internet Explorer and AOL Users should do the following:

Open Internet Explorer. On the top of the window, go to "Tools" then "Internet Options" and in the "Temporary Internet Files" section click on "Delete Files", then "OK". Then Restart your computer.